Troubleshooting Guide – Unable to access Google and/or Youtube

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For Orange Mauritius Broadband (DSL) Users only 

Several users of the Orange Broadband Internet Service reported that they cannot access Google and Youtube since the morning of Monday the 18th of February. Either a blank page was the only reply or simply a ‘Connection Timeout’ Error. Orange Mauritius, in a post on its Official Facebook Page, said that the ‘problem’ was on Google’s side and that they have opened a ticket about it; meanwhile , the company advised its users to change their DNS Server Addresses to that of Google. Here’s a ‘tiplet’ on how to proceed.

A DNS Server, simplest explanation, is a server/computer that holds a directory of names and ip-addresses. When you type an address, say , you are in fact accessing a remote computer where the blog is hosted/kept. But, on the Internet these addresses are not used to locate the computers in that huge network; instead IP Addresses are used (for e.g ). As it is difficult for the common man to remember all these numbers (the whole list of your favorite sites); DNS server does the job for you, and relates the user-friendly addresses ( to the IP Address. Hence, if the DNS Server is down or is not available, the browser will not be able to find the computer, and so you won’t be able to connect to your desired site.

Now lets get to work and change the DNS Server Address to the one recommended by Orange Mauritius.

  1. First, Open Network and Sharing Center by clicking on the Network icon next to your clock (bottom right  corner of screen).
  2. In the left pane of the new windows, locate ‘Change Adapter Settings‘ and open it.
    You will be presented with a list of network adapters connected to your system.
  3. Right Click on your adapter (LAN or Wifi) and click on Properties
  4. Choose ‘Internet Protocol Version 4
  5. Click on Properties
  6. Set DNS Server Address as in the image below
    Prefered DNS Server: 8 . 8 . 8 . 8
    Alternate DNS Server: 8 . 8 . 4 . 4
  7. Click on Ok to save the settings and of course, ‘Close’


And that’s it, your computer will now use Google’s DNS Servers to locate remote PCs.


Till then,

C ya !!

iRshaad 🙂